Bilingual Patient Engagement Specialist
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Job Summary
To support a growing healthcare practice, the full-time Bilingual Patient Engagement Specialist will manage patient outreach through outbound calls, educate patients on at-home services, and collaborate with healthcare professionals, all while working remotely.
Key responsibilities
- Review and follow up on inbound requests from outreach campaigns
- Utilize deep prospecting techniques to engage patients and schedule appointments
- Collaborate with representatives and healthcare professionals to ensure a seamless patient experience
Required qualifications
- At least 2 years of outbound call center experience, with a minimum of 1 year in the healthcare industry
- Proficiency in using electronic health record (EHR) systems and healthcare software
- Experience with Zendesk and Five9 is preferred
- Strong communication skills to effectively present and explain information to customers
- Experience working in an on-demand service or healthcare environment
Complete Job Description
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