Bilingual Patient Visit Specialist

Job Summary

To support Medicare patients in navigating their healthcare visits, the full-time Bilingual Patient Visit Specialist will prepare patients for telehealth appointments, confirm necessary details, and provide live interpretation between English and Spanish speakers in a remote setting.

Key responsibilities

• Conduct pre-registration calls to confirm patient identity, location, and visit details before telehealth appointments
• Interpret live medical conversations between Spanish-speaking patients and healthcare providers during visits
• Document patient interactions and manage scheduling, including rescheduling appointments as needed

Required qualifications

• Fluent in English and Spanish, capable of conducting patient calls and interpreting medical conversations
• Full-time availability, Monday-Friday
• Active LPN/LVN license, CHW certification, medical-interpreter qualification, or 2+ years of experience in patient-facing roles
• Knowledge of Medicare plans, including Original Medicare and Medicare Advantage
• Access to a reliable computer and internet connection in a private space for patient calls