Bilingual P&C Customer Service Agent

Job Summary

To support a growing customer base, the full-time Bilingual P&C Customer Service Agent will provide empathetic and knowledgeable assistance to homeowners regarding policies, payments, and coverage questions in a remote environment, while managing high call volumes and ensuring customer satisfaction.

Key responsibilities

• Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies and payments
• Create, update, and process homeowners insurance policies and endorsements with accuracy and urgency
• Educate policyholders on coverage details and policy changes to facilitate informed decision-making

Required qualifications

• Active Property & Casualty (P&C) or Personal Lines insurance license
• Bilingual (Spanish-speaking) proficiency
• 6+ months of customer service experience in property and casualty, specifically home insurance
• Experience in a high-volume call center or customer support environment
• Hands-on experience servicing homeowners insurance policies