Bilingual People Connect Representative
Job Summary
Providing inquiry and transactional support services, the full-time Bilingual People Connect Representative will manage customer interactions through various platforms, ensuring timely and compliant resolution of employee inquiries while working remotely.
Key Responsibilities
- Utilizes case and knowledge management tools to respond to inquiries and complete transactions
- Documents transactions in compliance with procedures and data privacy standards
- Provides professional customer service and escalates complex issues as needed
Required Qualifications
- High School diploma required
- 2-4 years of related experience required
- Experience with Workday or ServiceNow preferred
- Bilingual (English and Spanish) written/oral is required
- Ability to support early-shift coverage from 6:00 AM EST
Complete Job Description
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