Bilingual People Connect Representative
Job Summary
Providing inquiry and transactional support services, the full-time Bilingual People Connect Representative will utilize case management tools, telephony, chat, and email platforms to assist People Practices customers, ensuring timely and compliant support while working remotely and covering late shifts through 7:00 PM PST.
Key Responsibilities
- Responds to People Practices inquiries and completes basic transactions using various communication platforms
- Documents transactions in compliance with procedures and data privacy standards while maintaining knowledge of People Practices policies
- Provides professional customer service and escalates complex issues according to established protocols
Required Qualifications
- High School diploma required
- 2-4 years of related experience required
- Experience with Workday or ServiceNow preferred
- Bilingual (English and Spanish) written/oral skills are required
Complete Job Description
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