Bilingual Quality Improvement Analyst

Job Summary

A company is looking for a Bilingual Quality Improvement Analyst to provide quality assurance and support for crisis intervention services in both Spanish and English.

Key Responsibilities:

• Collaborate with team members to complete quality improvement reviews and provide feedback on crisis intervention conversations
• Analyze quality improvement data to identify trends and areas for enhancement
• Optimize internal review procedures and maintain standard operating procedures

Required Qualifications:

• 2+ years of professional crisis intervention experience beyond volunteerism
• Fluency in Spanish and English
• Intermediate knowledge of quality improvement and quality assurance processes
• Willingness to complete updated volunteer Crisis Counselor training
• Intermediate G-suite and technical skills