Bilingual Referral Specialist

Job Summary

To support a growing healthcare practice, the hybrid Bilingual Referral Specialist will process referral requests, manage patient communications, and coordinate with insurance companies while working both remotely and onsite at designated neighborhood centers.

Key responsibilities

• Expedite patient referrals to specialty offices and manage authorizations in a timely manner
• Provide exceptional customer service and maintain ongoing tracking and documentation of referrals
• Coordinate and schedule referral appointments, ensuring accurate patient information is updated in the EMR platform

Required qualifications

• 1+ years of progressive work experience in the healthcare industry
• 2+ years of customer service experience
• Experience managing referrals and authorizations
• High School Diploma or GED equivalent required; Bachelor's Degree preferred
• Proficiency in both English and Spanish is preferred