Bilingual Registry Specialist

Job Summary

Supporting the day-to-day operations of the NJ Workforce Registry project, the full-time Bilingual Registry Specialist will provide customer service, troubleshoot issues, and manage data entry while working remotely.

Key responsibilities

• Provide customer service and technical assistance to early childhood workforce participants and training providers
• Enter and update data in the Registry, process applications, and verify education and professional development hours
• Manage grant funds requests, provide follow-up assistance, and generate reports for the Executive Director

Required qualifications

• Bilingual in Spanish and English
• Experience in a help desk or call center environment, particularly in application support or customer service
• Bachelor's degree or high school diploma with three years of relevant work experience
• Strong computer skills, including proficiency in MS Windows, Excel, and Word
• Excellent organizational and writing skills