Bilingual Remote Call Agent
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Job Summary
Fluent in both Spanish and English, the full-time temporary Bilingual Remote Call Agent will provide critical customer service support connecting individuals to emergency shelter and resources, working remotely from specified states.
Key responsibilities
- Assist customers in accessing emergency shelter and resources via phone
- Navigate multiple systems efficiently to provide timely support
- Maintain 100% attendance during orientation, training, and scheduled shifts
Required qualifications
- Fluency in Spanish and English (spoken and written)
- Previous call center or customer service experience
- Experience working remotely is a plus
- Technical proficiency with Windows 11 and required computer specifications
- Open availability, including weekends
Complete Job Description
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