Bilingual Rep Relations Specialist

Job Summary

To support the field force, the full-time Bilingual Rep Relations Specialist will serve as a main point of contact for inquiries related to licensing, commissions, and operational functions, while working remotely in a call center environment.

Key responsibilities

• Answer inbound calls and emails from the field force regarding various operational inquiries and provide guidance on processes
• Monitor process queues to ensure service level agreements are met and assist with navigation of tools on the WFG website
• Develop and maintain relationships with the field force, setting expectations on processing times and participating in conference calls for updates

Required qualifications

• Bachelor's degree in a business field or equivalent education/experience
• Two years of call center, customer service, or related work experience
• Bilingual in French or Spanish and English
• Technical aptitude to assist field force with system navigation
• Proficiency using MS Office