Bilingual Retention Advisor

Job Summary

Engaging with potential customers, the full-time Bilingual Retention Program Advisor will manage inbound and outbound calls related to appointment scheduling and account inquiries while working remotely to preserve customer relationships and uphold the company's reputation.

Key responsibilities

• Manage calls regarding appointment rescheduling, service inquiries, and account support
• Assist customers with their installation process and provide accurate information on policies and procedures
• Handle cancellation requests by addressing concerns and offering retention solutions

Required qualifications

• Bilingual (English/Spanish) proficiency required
• High school diploma or equivalent required
• Minimum of 6 months of experience in customer service or retention-focused roles
• Experience in handling objections and conflict resolution preferred
• Strong multitasking skills with the ability to navigate CRM and scheduling systems during calls