Bilingual Seasonal Customer Support
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Job Summary
Seeking fully bilingual English/Spanish Customer Support Representatives for a seasonal, remote position, the role focuses on assisting Spanish-speaking clients by providing exceptional service, answering product questions, and troubleshooting issues during the 2026/2027 tax season.
Key responsibilities
- Assist Spanish-speaking customers via phone, email, and chat
- Translate and explain product features and troubleshooting steps in both English and Spanish
- Deliver a positive and professional customer experience for customers of diverse backgrounds
Required qualifications
- Fluency in both English and Spanish (verbal and written)
- Previous customer service, call center, technical support, or tax-related experience preferred
- High school diploma or equivalent; college degree preferred
- Comfortable working in a fast-paced, seasonal environment
- Reliable internet connection (minimum 10 Mbps upload / 25 Mbps download)
Complete Job Description
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