Bilingual Service Desk Analyst
Job Summary
Providing Level 1 IT support remotely, the part-time Bilingual Service Desk Analyst will assist customers with basic technical issues, troubleshoot workstations, and support VPN and RDP connections while communicating effectively in both English and Spanish.
Key responsibilities
- Assist end users with technical issues and document details in the ticketing system
- Troubleshoot and resolve issues related to Windows-based desktops and mobile devices
- Coordinate incidents and provide proactive support services to prevent recurring issues
Required qualifications
- High school diploma or equivalent
- Experience in help desk support or IT service management
- Proficiency in Spanish and English
- Familiarity with troubleshooting VPN and RDP connections
- Knowledge of Windows Server and desktop environments
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
