Bilingual Service Desk Representative
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Job Summary
Supporting a diverse client base, the full-time hourly Bilingual Service Desk Representative will provide technical assistance and customer support in both English and Spanish, addressing inquiries and resolving issues remotely.
Key responsibilities
- Respond to customer inquiries via phone, email, and chat, providing timely and effective solutions
- Document and track customer interactions and technical issues in the support system
- Collaborate with technical teams to escalate and resolve complex issues as needed
Required qualifications
- Proficiency in both English and Spanish, with strong verbal and written communication skills in both languages
- Experience in a customer service or technical support role, preferably in a service desk environment
- Familiarity with common software applications and troubleshooting techniques
- Ability to work flexible hours, including evenings and weekends as required
- High school diploma or equivalent; relevant certifications in IT support are a plus
Complete Job Description
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