Bilingual Service Support Specialist
Job Summary
Delivering exceptional service across phone, email, and chat channels, the full-time Bilingual Service Support Specialist will resolve customer inquiries, process orders, and provide product support while working remotely during standard hours of 10:30 a.m. to 7:00 p.m. ET, Monday through Friday.
Key responsibilities
- Deliver timely, accurate, and professional customer support across multiple communication channels
- Resolve customer inquiries and issues using a first-contact resolution approach whenever possible
- Process orders and maintain accurate customer information within ERP and customer management systems
Required qualifications
- High school diploma or equivalent
- Minimum of 2 years of customer service experience; call center experience preferred
- Bilingual in English and Spanish, with effective communication skills in both languages
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
- Ability to thrive in a fast-paced, customer-focused environment
Complete Job Description
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