Bilingual Spanish Customer Service Agent
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Job Summary
To support individuals in need, the full-time temporary Bilingual Spanish Customer Service Agent will provide critical assistance connecting people to emergency shelter and resources while working remotely from specific states (FL, GA, MI, NC, PA, SC, TX, VA) with open availability required.
Key responsibilities
- Assist customers in accessing emergency shelter and resources through effective communication
- Navigate multiple systems and platforms to provide timely support and information
- Maintain 100% attendance during orientation, training, and scheduled shifts
Required qualifications
- Fluency in both Spanish and English, spoken and written
- Experience in call center or customer service roles
- Technical proficiency with a Windows 11 PC and dual monitors
- Reliable internet connection with specified speed and hardware requirements
- Open availability, including weekends, to meet client needs
Complete Job Description
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