Bilingual Spanish Customer Service Representative

Job Summary

Fluent in both Spanish and English, the remote Bilingual Spanish Customer Service Representative will assist customers by addressing inquiries, troubleshooting issues, and providing product information to ensure exceptional satisfaction.

Key responsibilities

• Handle inbound customer service calls and assist both Spanish and English-speaking customers
• Navigate system tools efficiently to provide accurate information and resolve customer issues
• Strive to meet or exceed performance metrics while delivering outstanding customer service

Required qualifications

• Fluency in both Spanish and English, with strong written and verbal communication skills
• High school diploma or GED equivalent
• Ability to multitask and effectively navigate between screens during customer interactions
• Must be at least 18 years of age and pass a criminal background check
• Access to a hardwired internet connection with specified speed requirements