Bilingual Spanish Customer Specialist

Job Summary

To support a growing team, the full-time Remote Bilingual Spanish Customer Experience Specialist will build empathetic connections with members, resolve inquiries, and enhance the overall member experience while working remotely within the contiguous U.S.

Key responsibilities

• Build caring connections with members by leading with empathy and respect during every interaction
• Own each member interaction by resolving inquiries during the initial contact and ensuring follow-through on additional steps
• Accurately respond to member inquiries regarding benefits and services while documenting interactions thoroughly

Required qualifications

• Bilingual in Spanish (read, speak, write)
• 2+ years of customer service or member support experience, preferably in healthcare or Medicare Advantage
• High school diploma or GED required; college degree preferred
• Proficient in using multiple systems, including Microsoft Office and CRM solutions
• Ability to manage high call volumes and handle complex interactions with empathy and professionalism