Bilingual Support Specialist

Job Summary

Providing vital support to individuals in crisis, the part-time Bilingual NSAH Support Specialist will deliver trauma-informed assistance through the National Sexual Assault Hotline during overnight shifts from Wednesday to Friday, focusing on crisis intervention and resource connection in a remote setting.

Key responsibilities

• Answer inbound crisis-intervention calls and online chats, offering compassionate support and appropriate referrals
• Utilize crisis intervention best practices and maintain knowledge of the specific needs of hotline users
• Collaborate with NSAH staff to ensure high-quality service delivery and assist with quality assurance efforts

Required qualifications

• Fluency in English; Spanish fluency may be required for certain roles
• Minimum of one (1) year of experience in social services, customer service, or crisis intervention
• Ability to pass a typing test with a minimum score of 35 WPM
• Proficiency in Google Workspace applications
• Must be 18 years of age or older and complete a criminal background check