Bilingual Support Specialist

Job Summary

To support care management teams, the full-time Bilingual Support Specialist will assist with non-clinical activities, including telephonic outreach to members and providers, case creation, and documentation, while working remotely from NY, NJ, CT, or PA.

Key responsibilities

• Conduct outreach for newly enrolled members to review services and address requests
• Manage a large caseload while documenting calls and assisting with benefit inquiries and appointment scheduling
• Provide education to members and providers regarding service request approvals and handle discrepancies in intake documents

Required qualifications

• High School diploma or GED equivalent
• Experience in a customer service environment
• Ability to work in a fast-paced environment managing multiple priorities
• Bilingual proficiency in English and Mandarin/Cantonese
• Knowledge of medical terminology and experience with healthcare call center operations preferred