Bilingual Team Manager
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Job Summary
Leading a remote team in the Banking sector, the full-time Bilingual Team Manager will manage team performance on customer experience metrics, advocate for clients, and foster employee engagement while ensuring a successful program launch.
Key responsibilities
- Manage team performance by improving customer experience metrics through coaching and action plans
- Act as a client advocate by addressing attendance and attrition issues while enhancing employee morale
- Present team performance metrics to clients and provide insights for product and process improvements
Required qualifications
- 1-2 years of experience as a Team Leader/Manager in a BPO setup, preferably in US banking and financial services
- MUST BE Bilingual in Spanish and English
- Ability to work in a fast-paced environment and develop professional rapport with team members
- Strong analytical skills to interpret data and identify trends for improvement
- Willingness to work remotely
Complete Job Description
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