Bilingual Technical Support Agent

Job Summary

Joining the Global T1 Customer Support team, the full-time Bilingual Technical Support Agent will provide first-level support to customers in the United States and Canada, addressing inquiries and technical issues remotely while maintaining high customer satisfaction.

Key responsibilities

• Respond to customer inquiries via chat, email, or phone in a timely and professional manner
• Troubleshoot and resolve technical issues and account-related questions
• Maintain accurate records of customer interactions in the ticketing system and collaborate with colleagues to enhance processes

Required qualifications

• Fluent written and spoken English
• Basic technical knowledge or familiarity with comparable products and services
• Approximately one year of customer service or technical support experience is preferred
• Availability to work shifts within operational support hours
• A bachelor's degree is preferred, or equivalent relevant work experience will also be considered