Bilingual Technical Support Agent
Job Summary
Seeking a full-time Bilingual Technical Support Agent fluent in French and English, this remote position will provide first-level support for POS hardware/software and PAR products, resolve technical issues, and manage incidents using service management tools.
Key responsibilities
- Provide first-level support for POS hardware/software and PAR products
- Resolve operational and technical issues quickly and efficiently
- Log and manage incidents using service management tools while contributing to the knowledge base
Required qualifications
- 1+ year of customer service experience, preferably in a helpdesk role
- Background in restaurant or call center environments
- Solid typing skills and working knowledge of Windows OS
- AAS in electronics technology or computer science is a plus
- A+ or Microsoft certifications are a plus
Complete Job Description
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