Bilingual Technical Support Specialist
Job Summary
To support a growing customer base, the fully remote Bilingual Technical Support Specialist will provide assistance for an audiology platform, addressing technical inquiries and troubleshooting issues in both English and Spanish.
Key responsibilities
- Manage inbound customer interactions via phone and email, guiding users through software functionality and troubleshooting
- Perform root-cause analysis on technical issues, including software oddities and connectivity failures
- Document customer interactions and support tickets clearly, escalating complex issues as necessary
Required qualifications
- Fluency in both English and Spanish (required)
- 2-3+ years of experience in a technical helpdesk or SaaS support role
- Proven skills in root-cause analysis and problem-solving in software or network environments
- Experience navigating CRM, EMR, or EHR databases
- Self-motivated with the ability to work independently in a remote environment
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,606 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
