Bilingual Tier I Technician

Job Summary

To provide frontline technical support, the full-time Bilingual Tier I Technician will assist English and French-speaking end users in a high-volume contact center environment, troubleshooting mobile device issues and managing service requests remotely.

Key responsibilities

• Provide first-level technical support to users via phone, chat, and email
• Troubleshoot and resolve issues related to mobile devices and connectivity
• Create and manage tickets in ServiceNow, ensuring accurate documentation of issues and resolutions

Required qualifications

• High school diploma or equivalent
• 1-2 years of experience in customer service or technical support preferred
• Ability to speak both French and English fluently
• Experience supporting mobile devices or working with mobile carriers preferred
• Proficiency with computers and general technology platforms