Bilingual Transportation Scheduler

Job Summary

To ensure timely and accurate trip scheduling, the full-time Bilingual Transportation Scheduler will manage trip assignments and coordinate with drivers and clinic staff in a remote setting, while also performing quality checks and addressing patient concerns.

Key responsibilities

• Manage trip assignments and completions in real time using an electronic ride system
• Communicate continuously with co-workers to verify patient pick-up and drop-off details
• Assist with next-day preparations, including reviewing and adjusting trip assignments and schedules

Required qualifications

• High school diploma or equivalent required; 1 year of college preferred
• Fluent in both oral Spanish and English, with strong reading and writing skills in English
• 1 year of customer service experience required; healthcare industry experience preferred
• 1+ years of transit experience with computerized scheduling or dispatching required
• Ability to remain organized and focused while addressing multiple issues simultaneously