Bilingual Vietnamese Customer Specialist

Job Summary

To support the delivery of compassionate service to members, the full-time Remote Bilingual Vietnamese Customer Experience Specialist will manage member interactions by resolving inquiries, advocating for members, and ensuring a seamless experience primarily for older adults and individuals with disabilities.

Key responsibilities

• Build caring connections with members by leading with empathy and ensuring they feel heard and valued
• Own each member interaction end-to-end, taking accountability for resolving inquiries during the initial contact
• Deliver exceptional service by exceeding member expectations and documenting all interactions accurately in real time

Required qualifications

• 2+ years of customer service, contact center, or member support experience, preferably in healthcare and/or Medicare Advantage
• High school diploma or GED required; college degree preferred
• Bilingual in Vietnamese and English
• Demonstrated ability to use technology and follow detailed workflow instructions
• Minimum typing speed of 40 WPM