Bilingual Vietnamese Customer Specialist

Job Summary

To support a growing team, the full-time Remote Bilingual Vietnamese Customer Experience Specialist will build empathetic connections with members, resolve inquiries on benefits and services, and ensure exceptional service delivery while working remotely within the contiguous U.S.

Key responsibilities:

• Build caring connections with members, advocating for their needs and ensuring they feel valued during each interaction
• Own each member interaction end-to-end, resolving inquiries during the initial contact and following through on additional steps as necessary
• Document all member interactions accurately and address complaints and grievances to improve overall member experience

Required qualifications:

• Bilingual in Vietnamese (speak, read, write)
• 2+ years of customer service or member support experience, preferably in healthcare or Medicare Advantage
• High school diploma or GED required; college degree preferred
• Proficient in using multiple systems, including CRM and Microsoft Office
• Ability to maintain confidentiality and comply with HIPAA regulations