Billing and Collections Manager

Job Summary

Leading the Billing and Collections teams, the full-time Billing and Collections Manager will oversee full-cycle collections and billing operations, drive down Days Sales Outstanding (DSO), and serve as the escalation point for complex issues while collaborating with partner teams.

Key responsibilities

• Supervise and manage the performance of the Collections and Billing teams, providing coaching and leadership
• Develop and implement strategies to improve DSO and ensure timely resolution of customer accounts and inquiries
• Identify and lead process improvements across billing and collections workflows to enhance accuracy and efficiency

Required qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or equivalent practical experience
• 5+ years of experience in billing, accounts receivable, or collections, with at least 2 years in a supervisory role
• Strong knowledge of billing procedures and collection techniques, including familiarity with debt collection regulations
• Hands-on experience managing a billing platform; experience with BillingPlatform and/or NetSuite Zone Billing is preferred
• Ability to understand and apply complex, customer-specific billing scenarios