Billing and Collections Specialist

Job Summary

Detail-oriented and data-driven, the remote Billing and Collections Specialist will manage accurate customer billing, proactive collections, and timely resolution of billing tickets in a high-volume monthly recurring revenue environment.

Key Responsibilities

• Prepare and process a high volume of recurring and one-time customer invoices, ensuring accuracy and adherence to schedules
• Monitor accounts receivable aging, prioritize collection activities, and maintain accurate records of collection attempts and disputes
• Manage billing and collections tickets, providing timely resolutions and clear explanations of charges and outstanding balances

Required Qualifications

• At least two years of experience in billing, collections, accounts receivable, or a closely related accounting role
• Hands-on proficiency with QuickBooks Online and experience using HubSpot for customer record maintenance
• Strong Excel or Google Sheets skills, including pivot tables and reconciliation of large datasets
• Working knowledge of accounts receivable processes, payment applications, and basic general ledger accounting
• Experience managing customer requests through a ticketing system or structured service queue