Billing and Collections Specialist

Job Summary

Managing the billing-to-cash cycle for a portfolio of customer accounts, the full-time remote Billing and Collections Specialist will review and invoice sales orders, apply client payments, and follow up on past-due balances while collaborating with internal teams to resolve billing inquiries.

Key responsibilities

• Review and invoice all approved sales orders accurately and on schedule
• Contact customers to collect past-due balances and secure payment commitments
• Research and resolve billing disputes, documenting all collection activity in the AR ticketing system

Required qualifications

• At least 3 years of accounts receivable, collections, or billing experience, including SaaS or subscription billing
• Experience with an ERP system such as NetSuite, Sage Intacct, or Great Plains
• Proven ability to identify and resolve recurring billing or collections issues
• Intermediate Excel skills, including lookups and pivot tables
• High school diploma or equivalent