Billing and Enrollment Specialist

Job Summary

Working remotely in a full-time capacity, the Billing and Enrollment Specialist will manage billing, premium collection, and plan change processing while fielding incoming client and group administrator calls to ensure timely and accurate responses to inquiries.

Key responsibilities

• Handle billing adjustments, claim processing suspensions, and plan terminations while updating group information and processing plan changes
• Generate and deliver invoices for premium group billing and post payments, ensuring accurate accounts receivable reporting
• Educate clients on member/group web portal features and assist with troubleshooting related issues

Required qualifications

• High school diploma or equivalent
• 1-3 years of relevant experience in phone work, reception, call center, or billing
• Strong data entry and typing skills, with excellent attention to detail
• Basic knowledge of Microsoft Office products
• Ability to work an 8-hour shift between 6 am and 8 pm, with occasional overtime as needed