Billing Care Coordinator

Job Summary

Supporting members with complex billing inquiries, the remote full-time Billing Care Coordinator will manage inbound calls, resolve payment concerns, and collaborate with cross-functional teams to ensure accurate and efficient case resolution.

Key responsibilities

• Handle inbound billing calls and urgent member requests with professionalism and empathy
• Research and resolve billing concerns related to insurance denials and payment discrepancies
• Accurately document cases and follow-up steps in compliance with HIPAA and internal standards

Required qualifications

• 1+ year of experience in billing support, revenue cycle, or customer service roles
• Comfort handling live phone interactions and sensitive conversations
• Strong attention to detail and documentation habits
• Ability to research issues and manage cases through resolution
• Familiarity with billing systems and ticketing tools