Billing Collector Associate

Job Summary

To support customer account management, the full-time Billing Collector Associate will accurately bill customer accounts, ensure timely remittance, and follow up with payers to maintain cash flow in a remote work environment.

Key responsibilities

• Accurately bill customer accounts and document activities in the ERP system
• Handle customer collection calls and resolve patient billing complaints
• Prepare and review clean claims for submission to various insurance providers

Required qualifications

• Familiarity with medical terminology and insurance codes (HCPC/ICD-9)
• Proficiency in Microsoft Office, particularly Word and Outlook
• Ability to evaluate and secure necessary prescriptions and medical justifications for claims
• Experience in customer service or billing roles
• Strong communication skills and proper phone etiquette