Billing Customer Service Representative

Job Summary

Providing compassionate support to members, the full-time Billing Customer Service Representative will handle up to 70 calls daily, addressing billing inquiries and resolving complex healthcare concerns in a remote setting.

Key responsibilities

• Answer a high volume of calls from patients or their representatives, evaluating and responding to all aspects of billing inquiries
• Research, troubleshoot, and resolve complex billing issues and customer complaints, ensuring full resolution
• Maintain compliance with HIPAA regulations while navigating the billing system and logging patient contacts

Required qualifications

• 1+ years of experience in a call center handling a high volume of inbound calls
• 1+ years of experience in a medical office or healthcare setting analyzing and resolving customer healthcare concerns
• Knowledge of healthcare claims billing and eligibility processes
• Proficient in translating complex healthcare jargon into simple instructions for customers
• Ability to work any nine-hour shift between Monday-Friday, from 8:30 AM to 8:00 PM ET