Billing Customer Service Representative

Job Summary

Providing compassionate support to callers, the full-time Billing Customer Service Representative will manage billing inquiries and resolve complex healthcare concerns remotely, ensuring clarity and understanding for up to 70 patients daily.

Key responsibilities

• Answer a high volume of calls, evaluating and responding to all aspects of billing inquiries
• Research, troubleshoot, and resolve complex billing issues and customer complaints
• Maintain compliance with HIPAA regulations while navigating the billing system and tracking patient contacts

Required qualifications

• 1+ years of experience in a call center handling high volumes of inbound calls
• 1+ years of experience in a medical office or healthcare setting resolving customer health care concerns
• Knowledge of healthcare claims billing and eligibility processes
• Proficiency in translating complex healthcare jargon into easy-to-understand instructions
• Ability to work a full-time schedule, including shifts between 8:30 AM and 8:00 PM ET, and commit to full-time training attendance