Billing Customer Service Representative
Job Summary
Providing compassionate support to callers, the full-time Billing Customer Service Representative will manage a high volume of inquiries regarding healthcare billing, resolving complex issues while working remotely during assigned shifts between 8:30 AM and 8:00 PM ET.
Key responsibilities
- Answer and evaluate a high volume of calls from patients regarding billing inquiries
- Research and resolve complex billing issues and customer complaints
- Maintain compliance with all regulations, including HIPAA, while navigating the billing system
Required qualifications
- 1+ years of experience in a call center handling a high volume of inbound calls
- 1+ years of experience in a medical office or healthcare setting addressing customer concerns
- Knowledge of healthcare claims billing processes and eligibility practices
- Proficient in using computers and navigating complex applications
- High school diploma or GED required
Complete Job Description
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