Billing Customer Service Representative

Job Summary

Providing compassionate support to callers, the full-time Billing Customer Service Representative will manage high volumes of inquiries, resolve complex billing issues, and navigate healthcare systems remotely while adhering to compliance regulations.

Key responsibilities

• Answer a high volume of calls from patients, evaluating and responding to billing inquiries
• Research and resolve complex billing issues and customer complaints to ensure full resolution
• Maintain compliance with HIPAA regulations and track all patient contacts effectively

Required qualifications

• 1+ years of experience in a call center handling high volumes of inbound calls
• 1+ years of experience in a medical office or healthcare setting resolving customer concerns
• Knowledge of healthcare claims billing and eligibility processes
• Proficient in translating complex healthcare jargon into understandable instructions
• Ability to commit to full-time attendance during the training period with no absences