Billing Follow-up Representative

Job Summary

Working remotely on a full-time basis, the Billing Follow-up Representative will manage patient billing and collection activities, coordinate with insurance companies to obtain payments, and handle denials for Banner Imaging services.

Key responsibilities:

• Process payments, adjustments, claims, and denials accurately and timely, ensuring compliance with goals for work quality and productivity
• Research and resolve payment discrepancies, denials, and account balances while making necessary appeals and corrections
• Provide excellent customer service to patients and internal clients, responding to inquiries and educating stakeholders on billing issues

Required qualifications:

• High school diploma/GED or equivalent working knowledge
• At least one year of experience in patient financial services or medical claims
• Familiarity with submitting appeals and understanding Explanation of Benefits (EOB)
• General knowledge of codes used for claim processing
• Strong proficiency in common office software, including word processing and spreadsheets