Billing Follow-up Representative

Job Summary

Working remotely in a full-time capacity, the Billing Follow-up Representative will manage patient billing and collection activities, including claims research and denial management, to ensure timely reimbursement for services rendered.

Key responsibilities:

• Process payments, adjustments, claims, and denials accurately and timely while coordinating with team members and physician offices
• Research and resolve payment discrepancies, appeals, and account balances to maximize reimbursement
• Provide excellent customer service to patients and internal clients, responding to billing inquiries and educating on payment issues

Required qualifications:

• High school diploma/GED or equivalent working knowledge
• Minimum of one year of experience in patient financial services or medical claims
• Experience with submitting appeals and understanding of Explanation of Benefits (EOB)
• Strong knowledge of common office software, including word processing and spreadsheets
• Ability to manage multiple tasks independently with minimal supervision