Billing Representative II

Job Summary

Managing complex billing issues, the full-time Billing Representative II will work remotely to handle outbound calls, maintain customer relationships, and resolve billing inquiries while adhering to established protocols.

Key responsibilities

• Make outbound calls to clients and internal customers to escalate and resolve billing issues
• Develop and maintain productive relationships with customers, ensuring a professional and respectful interaction
• Research and resolve correspondence from various communication channels, ensuring timely follow-up and completion

Required qualifications

• 2 or more years of customer service experience in a healthcare-related field
• Knowledge of billing, finance, and eligibility processes and practices
• High school diploma, GED, or higher
• Experience in delivering complex customer service excellence and achieving productivity standards
• Proficiency in digital tools such as Outlook and Excel