Billing Service Specialist

Job Summary

Facilitating the onboarding process for new customers, the full-time Billing and Domain Service Specialist will gather billing information, resolve related issues, and ensure a smooth transition from registration to go-live in a remote work environment.

Key responsibilities

• Facilitate the onboarding process by collecting necessary billing information and documentation
• Resolve billing-related issues and ensure accurate data entry to prevent discrepancies
• Provide training and guidance to customers on navigating the billing system and understanding invoices

Required qualifications

• Minimum one year of experience in a billing department
• Experience with billing systems and major payment gateways
• Strong interpersonal and organizational skills
• Excellent written and verbal communication skills in English
• Ability to manage time effectively in a remote work setting