Billing Service Specialist

Job Summary

Facilitating the onboarding process for new customers, the full-time Billing and Domain Service Specialist will gather billing information, resolve related issues, and ensure a smooth transition from registration to go-live in a remote setting.

Key responsibilities

• Facilitate the onboarding process by collecting necessary billing information and documentation
• Resolve billing-related issues and ensure accurate data entry to prevent discrepancies in invoices
• Provide training and guidance to customers on navigating the billing system and accessing invoices

Required qualifications

• Minimum one year of work experience in a billing department
• Experience with billing systems and well-known payment gateways
• Strong interpersonal, organizational, and time management skills
• Excellent customer service skills
• Proficient written and verbal communication skills in English