Billing Services Associate
Job Summary
To provide exceptional service to policyholders and agents, the part-time hourly Billing Services Associate will manage inbound and outbound customer inquiries, analyze billing information, and perform billing system entries, with the option to work either in-office or remotely.
Key responsibilities
- Answer inbound calls and respond to inquiries in a thorough and courteous manner
- Analyze billing system information to effectively service customers and maintain account integrity
- Handle inbound premium payments and perform daily/monthly billing system reconciliation
Required qualifications
- High school diploma or GED, or up to one year of related experience or training
- Ability to multitask in a fast-paced environment
- Strong team player with the ability to develop internal working relationships
- Proficiency in quickly learning and adapting to new software programs
- Capability to maintain confidential and sensitive information
Complete Job Description
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