Billing Support Coordinator

Job Summary

To support a growing Client Services organization, the full-time remote Billing Support Coordinator will manage billing inquiries from patients and healthcare providers, resolve discrepancies, and educate clients on financial responsibilities and payment options.

Key responsibilities

• Serve as the primary point of contact for billing, insurance, and payment inquiries, ensuring clarity and professionalism
• Investigate and resolve billing discrepancies and unpaid balances while escalating complex issues to management as needed
• Explain charges, insurance coverage, and payment plans to clients, facilitating informed decision-making regarding their financial responsibilities

Required qualifications

• Associate's or Bachelor's degree in Healthcare Administration, Business, or a related field
• 3+ years of experience in a customer-facing support, patient billing, or healthcare revenue cycle role
• Working knowledge of healthcare billing processes, insurance coverage, and payment protocols
• Proficiency with Salesforce or similar CRM, healthcare billing software, and Microsoft Office
• Ability to manage multiple accounts and inquiries simultaneously while maintaining high-quality standards