Billing Support Specialist
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
To enhance the customer billing experience, the full-time Billing Support Specialist will manage customer inquiries across EMEA, collaborate with the Billing Engineering team, and contribute to workflow improvements and product enhancements in a remote setting.
Key responsibilities
- Provide timely responses to support cases related to billing, usage optimization, and disputes
- Debug and identify user-specific issues, such as payment failures and unsettled invoices
- Triage support cases and escalate to appropriate technical or business teams as needed
Required qualifications
- Minimum of 2 years of experience in customer support, specifically providing billing support to technical customers
- Fluency in English with excellent communication skills for both technical and non-technical audiences
- Experience working in async or globally distributed teams
- Ability to navigate ambiguity and work efficiently in fast-paced environments
- Proficiency in SQL is a plus
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 38,243 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
