Billing Support Specialist
Job Summary
To enhance customer experience, the full-time Associate Billing Specialist will manage billing and subscription inquiries, handle billing-related tickets, and collaborate with internal teams to resolve product issues while working remotely.
Key responsibilities
- Address billing and subscription inquiries, escalating complex issues when necessary
- Efficiently manage and process billing tickets and calls, ensuring follow-ups are completed
- Analyze billing ticket trends and propose improvements to enhance the customer experience
Required qualifications
- Previous experience in billing support, subscription management, or customer service
- High attention to detail with a proven ability to make high-stakes decisions
- Familiarity with billing or subscription management procedures
- Proficiency in Excel/Google Sheets
- Fluency in English and Portuguese
Complete Job Description
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