Billing Support Specialist

Job Summary

Providing essential support for billing inquiries, the full-time remote Billing Support Specialist will assist patients and clients with billing-related issues, including payment collection, cost estimation, and status updates.

Key responsibilities:

• Provide timely and professional support to clients and patients regarding billing inquiries
• Document all interactions within the system and ensure accurate processing of billing-related documents
• Utilize critical-thinking skills to resolve billing issues and direct inquiries to appropriate parties as needed

Required qualifications:

• High school diploma or higher; Bachelor's degree preferred
• Knowledge of CPT & ICD10 codes, medical terminology, and insurance processes
• Proficiency in Microsoft Office and internet usage; experience with Salesforce preferred
• Previous experience in healthcare or clinical laboratory administration is preferred
• Experience in customer service, particularly in a patient-facing role within a health or wellness setting