Borrower Advocate
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Job Summary
Serving as the primary point of contact for borrowers, the full-time Borrower Advocate will provide guidance throughout the lending process, maintaining professional and empathetic communication while building trust and positive relationships remotely.
Key Responsibilities:
- Assist borrowers by guiding them through the lending process and addressing their concerns
- Maintain consistent communication with borrowers to provide updates on loan status
- Build and nurture positive relationships with borrowers to enhance their experience
Required Qualifications:
- Strong customer service and relationship-building skills
- Experience in a role requiring professional communication with clients
- Ability to handle confidential and sensitive information
- Training or experience in the lending or financial services industry
- Familiarity with the manufactured housing market is a plus
Complete Job Description
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