BPO Supervisor
Job Summary
Seeking a dedicated Supervisor (Team Leader) to manage a remote team of customer service representatives in the BPO/KPO industry, focusing on operational coordination, performance monitoring, and team development.
Key responsibilities:
- Lead and manage a team, ensuring adherence to company policies and effective service delivery
- Coordinate daily operations, including task assignments and performance evaluations
- Implement training programs to enhance team skills and resolve escalated customer issues
Required qualifications:
- Bachelor's degree in Business Administration, Management, or a related field
- Minimum of 3 years of supervisory experience in the BPO/KPO/Call Centre industry
- Strong knowledge of Supervisory Coordination and Task Execution principles
- Ability to analyze data and make informed decisions to drive team performance
- Proficient in using performance management tools and software
Complete Job Description
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